“Instead of condemning people, let’s try to understand them. Let’s try
to figure out why they do what they do. That’s a lot more profitable and
intriguing than criticism; and it breeds sympathy, tolerance and
kindness. ‘To know all is to forgive all.’”
“Remember that the people you are talking to are a hundred times
more interested in themselves and their wants and problems than they
are in you and your problems. A person’s toothache means more to that
person than a famine in China which kills a million people. A boil on
one’s neck interests one more than forty earthquakes in Africa. Think of
that the next time you start a conversation.”